Consumers may expect better service as AI advances—but they don’t trust companies to be responsible about it. We may still be grappling with the implications of AI, but here’s an important question: How are AI and other new technologies shaping consumer expectations? Salesforce surveyed 11,000 …
Salesforce: A surprising number of consumers trust companies to use AI ethically
Consumers may expect better service as AI advances—but they don’t trust companies to be responsible about it. We may still be grappling with the implications of AI, but here’s an important question: How are AI and other new technologies shaping consumer expectations? Salesforce surveyed 11,000 …
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