Foad Fadaghi from the emerging technology analyst firm, Telsyte, talks to Zoho's Lauren Floyd about how COVID-19 restrictions have impacted small businesses across Australia. In this video, we talk about the top digital transformation priorities for small businesses and why improving customer experience and retaining customers is crucial when a business is going through a tough time.
Telsyte surveyed 307 leaders in small and mid-sized enterprises to assess how these SMEs are embracing digital-first operations. Learn more about their findings: https://www.zoho.com/r/covid-effects-sme.html
Learn more about Telsyte: https://www.telsyte.com.au/
Title: The value of retaining customers in a tough operating environment
Sourced From: www.youtube.com/watch?v=BMesLB3moRU