January 31, 2022
7 mins read
5290 Views
In Microsoft’s Customer Service Workspace App we can use a combination of agent scripts and macros to create automations that can aid agent..
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December 9, 2021
1 mins read
278 Views
Editor's Note: This post was originally published on Salesandmarketing.com. If you’re a sales manager, you know this to be true: Having that tough..
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September 28, 2021
8 mins read
1034 Views
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan..
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September 20, 2021
16 mins read
337 Views
Microsoft’s Omnichannel for Customer Service can make use of the Unified Routing option to intelligently route items to agents. In this post I will..
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September 20, 2021
12 mins read
307 Views
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan..
Read More
|
September 20, 2021
5 mins read
265 Views
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan..
Read More
|
